It’s easy — Zelle is already available within KCNB Online Banking & the KCNB Mobile app! Check out the “Enroll in Zelle” video above to get started!
If you are already enrolled with Zelle, no action is needed. The money will move directly into your account.
View the “Enroll in Zelle” video if you’re not already enrolled.
You can send money to friends, family and others you trust1.
Since money is sent directly from your bank account to another person’s bank account within minutes2, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer services at 830-780-3317 so we can help you.
Welcome to Zelle, a fast and easy way to send and receive money with the people you know and trust, for all sorts of things. Once logged in, you can send, request, and split expenses in just a matter of minutes. Say you want to send your friend Amy money for her birthday. Just select her from your contact list. Enter the amount to send and, if you’d like, a reason. If Amy is already enrolled with Zelle, the money will arrive directly in her bank account, typically in minutes. If she’s not enrolled with Zelle, she’ll get a message explaining how to collect her money. How simple is that? Requesting money and splitting expenses are just as easy. Use Request to request a payment from someone you know, like from your roommate, for their share of the rent. Use Split if the request needs to be divided among a group, like splitting the dinner bill among friends. Activity includes your pending items and past activity. And if a payment requires your attention, You’ll see an alert. Pending displays your requests and payments that are still pending. Past Activity displays the transactions that have recently been completed. And Settings is where you manage your email addresses and U.S. mobile phone numbers you use to send and receive money. It’s also where you store your Zelle contacts and add new ones. Keep in mind that Zelle can send money from your bank account to an enrolled account in minutes, so it’s important you know and trust the person you’re sending money to.
*Zelle requires enrollment in Bill Pay, although you do not need to set up any bills.
Zelle is a fast and easy way to send money, and getting started is simple! If you’re already enrolled in our Online Banking simply log in and select Zelle to get started. Then review and accept the terms and conditions. If there’s a pending payment waiting for you, you can enroll the associated email or phone number, or choose another one. Just select one from the list. If you add a new one, you’ll be asked to verify it. Simply enter the code sent to that address. If it’s already enrolled at another financial institution, you’ll have the option of redirecting payments to an account with us. Just select the account you’d like to use. That’s it! If you had a pending payment, it’ll be deposited, and you’re all set to send, request, and receive money with Zelle.
Using Zelle to send money to friends, family, and others you trust is fast and easy. To send money, select Send. Then select the recipient or add a new contact. For convenience, recently used recipients are grouped at the top. Below you’ll find a list of all recipients. Followed by a list of Zelle ready contacts. These are any contacts from your device that are already enrolled in Zelle. You can also search for a specific recipient. In this example we’ll add a new one. Just select the recipient type and enter their information, including first name, last name, and if you’d like, a nickname. Then enter either their email or U.S. mobile phone number. When ready, Save. Since Zelle should only be used to send money to family, friends and businesses you trust, when you enter a new recipient, you’ll be asked to verify the information and that you trust this person. Since this person is trusted, we’ll continue to enter the payment information. Enter the amount and, if the payment should repeat, enter how often and when it should stop. Finally, if you have more than one eligible account, select which account the money should be drawn from. When ready, review the information and, if you’d like, add a reason. That’s it. A message will appear to remind you to be wary of scams when using Zelle to send money. We will never ask you to send money to anyone, including yourself. Check the box when you’ve read the information, then Send. A confirmation will let you know the money is on its way. Selecting All Done returns you to the main menu, where you can select Activity to view the pending transaction. If they’ve already enrolled with Zelle, the money will be sent directly into their account and be available, typically in minutes. If they’re not already enrolled, they’ll receive instructions via text or email on how to quickly enroll to receive their money. Keep in mind that Zelle can send money from your bank account to an enrolled account in minutes, so it’s important you know and trust the person you are sending money to.
Using Zelle to request money is easy. Begin by selecting Request, then select the contact you’re requesting money from. Once selected, enter the amount you are requesting, then review. And if it’s helpful, add the reason. That’s it. A confirmation will let you know your request has been sent. Your recipient will also receive a notification letting them know you are requesting money from them. Selecting All Done returns you to the main menu where you can select Activity to view the pending transaction. If the person you are requesting money from is not yet enrolled with Zelle, the request notification will include an enrollment link to help get them started. Once enrolled, they have the option to accept, decline, or ignore your payment request. If they choose to accept, once the money is sent, it will go directly to your account and be available to you, typically in minutes. Once accepted and the money has been sent to your account, the transaction will move to your Past Activity and you’ll receive a message letting you know you’ve been paid.
Using Zelle to split expenses among a group of friends is simple. Begin by selecting Split. Then, add the contacts you’re looking to split the expenses with. Each contact you select is added to your list. Once everyone’s been added, enter the total amount to split, and if you have more than one account associated with Zelle, select the account that you’d like these funds sent to. Then, Review to review the portion owed by each person. If necessary, you can adjust an amount to recalculate the amounts. When ready, add an optional reason, then Split the expense. That’s it. Your request will appear under Activity. And each of your contacts will receive a notification letting them know you’ve requested money. If any of your friends you are requesting money from are not yet enrolled with Zelle, their notification will include an enrollment link to help them get started. Once enrolled, they have the option to accept, decline, or ignore your payment request. If they choose to accept, once the money is sent, it will go directly to your account, and you’ll receive a notification that you have received money with Zelle.
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