Zelle® FAQs
How do I get started?
It’s easy — Zelle is already available within KCNB Online Banking & KCNB Mobile! Check out the “Enroll in Zelle” video above to get started!
How do I receive money?
If you are already enrolled with Zelle, no action is needed. The money will move directly into your account.
If you are not already enrolled, check out the above video labeled, “Enroll in Zelle.”
Who can I send money to with Zelle?
You can send money to friends, family and others you trust1.
Since money is sent directly from your bank account to another person’s bank account within minutes2, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
Can I cancel a payment I sent?
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer services at 830-780-3317 so we can help you.
