Bill Pay Support (on Desktop)

7 Videos

Browse our selection of helpful videos on Bill Pay for desktops.

Videos on Bill Pay on Mobile can be found further down in the next section below.

Quick Tour of Bill Pay

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Add a Company

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Add a Person

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Sending Money

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Set Up Automatic Payments

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Create Reminders

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Set Up e-Bills

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Bill Pay Support (on KCNB Mobile)

3 Videos

Add a Company

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Add a Person

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Initiate a Bill Payment

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Bill Pay FAQs

Who can I pay using Bill Pay?

Pay anyone in the United States that you would normally pay by check, automatic debit, or cash. We send the money electronically whenever we can. If the person or company can’t accept electronic payments, we print a check and mail it for you.

Who can't I pay using Bill Pay?

We don’t recommend using Bill Pay to make state and federal tax payments or court-ordered payments. Such payments are discouraged and must be scheduled at your own risk.

You cannot use Bill Pay to send payments to addresses outside the United States.

What kinds of accounts can I use with Bill Pay?

You can use checking accounts that support electronic transactions. In certain cases, you can also use money market accounts to pay bills. You can also use savings accounts to send electronic payments to people.

What if I don't have an account number with a company?

If you have an account number, please be sure to enter it.  If you don’t have an account number, you can enter other info that identifies you to the company you are paying. For example, you can use your service address or the name on the account.

  1. Internet connection required.  Standard data rates may apply, refer to your service provider’s plan for information regarding data usage rates.

Related Support Links

KCNB Mobile Support

Zelle® Support

Online Banking Support

Still have questions?

Give us a call at 830-780-3317 or visit any KCNB location.

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