Zelle® Help

5 Videos

Browse our selection of helpful videos on Zelle®.
You can send money with Zelle® in both KCNB Online Banking and KCNB Mobile.

Introduction to Zelle (Desktop)

Play Video

Enroll in Zelle® (Mobile)

Play Video

Send Money (Mobile)

Play Video

Request Money (Mobile)

Play Video

Split Expenses (Mobile)

Play Video

Zelle® FAQs

How do I get started?

It’s easy — Zelle is already available within KCNB Online Banking & the KCNB Mobile app! Check out the “Enroll in Zelle” video above to get started!

How do I receive money?

If you are already enrolled with Zelle, no action is needed. The money will move directly into your account.

View the “Enroll in Zelle” video if you’re not already enrolled.

Who can I send money to with Zelle?

You can send money to friends, family and others you trust1.

Since money is sent directly from your bank account to another person’s bank account within minutes2, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

Can I cancel a payment I sent?

You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call customer services at 830-780-3317 so we can help you.

Zelle® Disclosures

  1. Must have a bank account in the U.S. to use Zelle.
  2. Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
  3. Internet connection required.  Standard data rates may apply, refer to your service provider’s plan for information regarding data usage rates.

Related Support Links

KCNB Mobile Support

Online Banking Support

Bill Pay Support

Still have questions?

Give us a call at 830-780-3317 or visit any KCNB location.

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