Karnes County National Bank

Customer Satisfaction Survey

Thank you for giving us the opportunity to serve you better. We appreciate your business and want to make sure we meet your expectations. Please help us by taking a few minutes to tell us about the service you have received so far.

Are you an existing KCNB Customer?

Yes No

Which city do you most frequently visit our branches in?

What type of accounts do you hold with Karnes County National Bank? (Select all that apply)

Personal Checking Personal Savings Personal Loan Commercial Loan Home Loan Vehicle Loan Agriculture Loan Certificate of Deposit (CD) Commercial Checking Commercial Savings Individual Retirement Account (IRA) My account type is not listed. I do not currently have an account with KCNB.

Do we succeed in providing the following?

Greet with a smile and eye contact. Friendly service. Personalized service. Accurate transactions. Confidentiality maintained. Quickness and attentiveness.

Was there a specific employee(s) that impacted your experience? Please share below:

What areas do you feel KCNB needs improvement?

Customer service Friendliness Our range of products offered Staff knowledge/training Timely responsiveness Loan services Communications Other

Please explain your response below:

Please select any of our convenient products or services that you currently use:

Online Banking Mobile Banking Bill Pay Telephone Banking Debit/ATM cards eStatements None

Do you feel that any of these services need improvement? If so, please explain:

What other products or services would you like to see?

Do you have any other comments you would like to share?

Community driven banking.

Thank you for completing our survey!

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